An Inside Sales Account Representative will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.
The Inside Sales Account Representative is responsible for ensuring that the high standards of customer service set forth by the Company are met. The Inside Sales Representative is responsible for growing revenue from organic revenue streams by selling all disciplines (telecommunications, transport, datacenter, cloud compute, systems integration, and wireless/VSAT) and all product lines by developing and managing sales pipeline, leading opportunity meetings with clients and closing business as quickly as possible. Additionally, the Inside Sales Representative (ISR) is responsible for renewing third party Support and Licensing contracts in pre-determined accounts as well as growth thereof. The ISR works closely with third parties and the customer to ensure that renewals are completed in a timely manner. The ISR also works closely with the GDS Sales Consultant team to ensure quick execution of transactional sales on a day-to-day basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Ensure high standards of customer service are met and manage small accounts/transactions
- Understanding customer needs and requirements
- Finding new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Maintain organic revenue growth and obtain agreement/license/support renewals
- Manage proposal process from start to finish in order to close the sale.
- Generate qualified opportunities from inbound marketing leads and set and attend customer meetings to review potential opportunities to recommend additional services that compliment or increase existing services.
- Responsible for producing accurate and aesthetically pleasing client facing proposals
- Utilize engineering resources and experience to design and implement solutions that solve customer business challenges with existing products and services
- Develops and maintains strong customer business relationships throughout the entire buy cycle.
- Quote prices and credit terms and prepare sales contracts for orders obtained
- Work with GDS Sales Consultant’s to manage accounts for customer satisfaction and additional business opportunities
- Responsible for entering new customer data and other sales data into the Customer Relations Management (CRM) database as required
- Build and maintain vendor partnerships for lead generation, trainings, solution development and market insight
- Prepares and delivers weekly sales reports as directed by manager
- Maintain industry and GDS product/service knowledge by individual research, attending training, etc
- Attends trade shows and other customer related events as necessary which may require weekends, overnight and after hours trips
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities):
- Associates’ degree or equivalent from two-year college or technical school in business, marketing or a related field is preferred; and two years of solution selling to accounts, preferably in Cisco or other notable channel partners in the technology or telecommunications sectors; or an equivalent combination of education and experience.
- Additional experience selling into Healthcare, Energy, Financial, Legal, Education and Parish/State Government; prior sales and /or technical certifications are highly desirable.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or organizations.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, margins, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Demonstrated ability to use MS Excel, Word and Outlook. Experience using a Customer Relationship Management system such as ConnectWise to input customer contacts, orders, sales activities, revenue forecast and related information.
- Professional demeanor/presentation and phone skills. Excellent customer relationship skills.
- Individuals must have a current and clear driver's license and a vehicle with appropriate insurance coverage. A Motor vehicle report may be run at least annually.
Additional Benefits: Along with getting to work for a great team, GDS also offers the following benefits
- Competitive Compensation
- Health Coverage
- Dental Coverage
- Vision Coverage
- 401K
- Competitive Compensation
- Significant Company Investments in Training and Development
- Other Related Benefits
Adventurous. Rewarding. Challenging. Dynamic.
These are some of the words our employees use to describe their careers at Global Data Systems (GDS). We live by our core values, employing people who share our same values. No matter what you do at GDS, you’ll play a vital role of shaping a bright, successful and innovative future that is constantly evolving. We invest in our employees to Grow | Develop | Succeed. At their greatest.
Your future starts here!
Global Data Systems, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veterans/military status, political affiliation, or any other factor protected by law. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related criteria.